Danish speaking Technical Support Representative Gdansk, Poland

Posted 06 December 2022
LocationGdańsk
DisciplineBPO
Reference35944
Contact NameHelene Steele

Job description

We are looking for Danish speaking Technical Support Representatives to our client in beautiful Gdansk, Poland.

Our client is passionate about helping companies them go from doing digital to being digital.

Our client's office is located in beautiful Gdansk. Our client offer a world of opportunities for both professionals  You can expect five-star training, a chance to realize your career goals, and a range of benefits. 

 

Role summary:

As Technical Support Representative, you will focus on delivering an excellent experience for our client's customers by ensuring the protection of their data and education in alignment with the User Agreement. You will be responsible for receiving, investigating, and resolving customer inquiries, identifying, and deterring fraudulent activity, and addressing Terms of Service violations. You will manage proactive/reactive inquiries efficiently in order to quickly recover trust with members, customers, and employees. Ultimately removing friction and enabling our members to continue pursuing economic opportunities.

 

Core Responsibilities: 

  • Primary responsibility for research and resolution of internal and external customer queries to trust, privacy, and security incidents in line with the Privacy Policy and User Agreement. 
  • Restore loyalty with members & employees through multi-channel communications.
  • Effectively recognize problems and limit damage to trust by performing relevant research, analyzing data, and using appropriate tools, resources, and subject matter experts.
  • Establish effective cross-functional working relationships across multiple business units and organizational levels to best assist our members & clients.
  • Drive efficiency gains by identifying, communicating, and taking action on gaps in existing workflows.
  • Actively participate in cross-functional, global initiatives by identifying potential current or future site-related risks and providing recommendations to drive our business forward.


Qualifications

  • Excellent verbal and written English & Danish (min C1).
  • Customer Service Experience
  • Experience in multiple communication channel queue environments both phone and email support
  • Ability to provide extraordinary customer service with high levels of integrity and confidentiality using common sense, problem-solving, and analytical skills.
  • Strong attention to detail, effective time management skills, ability to diagnose issues and execute resolutions of complex problems and escalated client inquiries.
  • Experience analyzing data, trends, and client information to identify product or service enhancement opportunities. 
  • Experience using Microsoft Office products and strong working knowledge of PC-based Internet and software applications.
  • Ability to multitask using different media programs.


We offer:

  • Opportunity to be part of a global organization focused on the development
  • Open-minded and multinational environment
  • Training & development opportunities including language courses
  • Professional development and a clear career path
  • Full equipment and paid training provided from the first day of work
  • Extensive benefits package:

     

- Multisport Card,

- LuxMed medical healthcare including dental care,

- Life insurance,

- Cafeteria benefits.

 

Nordic Jobs Worldwide

Nordic Jobs Worldwide is a professional Nordic recruitment company focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world. 

Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.