Danish-speaking Customer Service Advisor to Gdansk in Poland

Posted 09 April 2024
Discipline BPO
Contact NameEmma Bauditz Hansen

Job description

Great news! Our client - a big Scandinavian dairy cooperative known for its commitment to sustainability, quality, and innovation - is creating a brand new service organisation with high ambitions, sparkling ideas and a strong dedication in Gdansk, Poland. They don’t have everything ready yet and this is where you come into the picture: If you like a challenge and is motivated by making a difference, this could be just the opportunity you are looking for. 

Our client operates across numerous countries, providing wholesome dairy options to consumers worldwide.

Our client is a global farmer-owned organisation that is behind many well-known and loved brands.

As a Customer Service Specialist you become a part of their Global Shared Services in Gdansk. Here, you won’t find factory machines or farmers. Instead, you will join over 600 colleagues dedicated to supporting with IT, HR, financial and procurement operations. Joining our client, you will take part in their mission to make a real difference for colleagues near and far and you will work with people across borders, cultures and languages.

With over 15 years of existence in Gdansk, they both offer you a lot of knowledge and challenging and exciting innovation projects. As a part of the organisation, you will also enjoy a Scandinavian, collaborative work culture. They are all on first name terms with each other, and they truly appreciate diversity and individuality.

About the job

Together with your colleagues in Customer Service, you will work with day-to-day order management, dispute and query handling, reporting and proactive communication with the customers. You will work closely with the rest of the team to ensure high quality customer service. You will take responsibility to deliver on targets and KPIs. If you’re a positive, open minded, highly organised and proactive person with good communication and analytical skills, you could be just right for this role!

Depending on your profile, you will be doing some of this:

  • Working with order handling
  • Registering, tracking and resolving disputes and queries from customers over the phone and in writing
  • Communicating with colleagues from other areas in the organisation, such as local customer service teams, production, warehouse, and transport planning
  • Reporting to relevant Business units
  • Working with customer master data
  • Participating in improvement initiatives and projects
  • Testing and implementing changes in cooperation with IT/IBM and Customers EDI specialists -  good if you know these programs, but not mandatory
  • Maintaining effective and efficient communication with internal and external customers
  • Taking part in documentation review based on established guidelines and standards
  • Some ‘on call’ out of office hours may be required and will be agreed.

Who are you?

To be successful in this role you are characterized by:

  • An entrepreneurial mindset that is attracted to join a brand new team
  • Strong communication and service skills
  • Danish (need), English (need)
  • An ability and will to work with colleagues in a ONE team spirit
  • Thriving in a support centre with high activity
  • Detail orientation & structure
  • Proactive-predictive actions
  • High commitment to deliver and work to improve existing services
  • A flair for IT/systems
  • A customer centric & solution-oriented approach 
  • Digital proficiency and curiosity
  • 1-3 years of relevant professional experience  (nice to have)
  • Knowledge and understanding of SAP and CSM (nice)


What does our client offer?

Global Shared Services is truly a global setup. As such, you will have the opportunity to collaborate closely with business areas across cultures and borders. You can bring your knowledge and understanding into the mix to break new ground with Customer Service in Global Shared Services.

They also offers:

  • International operating environment  
  • Medical care & life insurance  
  • Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.
  • Scandinavian working style & no dress code
  • Trainings with experts & professional induction & development programs
  • Financial support of your education 
  • Relocation package
  • Referral program for employees
  • Employee Assistance Program (legal, psychological, health, financial consulting, etc. )
  • Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, sport groups)
  • Flexible working time and home office work possibility depending on business needs
  • Additional holiday depending on length of employment (up to 4 days)
  • Fully paid 30 min. break  


… while in the office you can also use some of below:  

  • Modern office space with beautiful view and high standard furniture (i.e. adjustable desks) 
  • Spacious canteen, delicious coffee and tea available on every floor in special designed spots 
  • Chill-out rooms with X-box, pool table, board games, football table and swing 


Nordic Jobs Worldwide 

Nordic Jobs Worldwide is a professional Nordic recruitment company focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.  

Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.